Where can I find my bet history?
You can track all your activity in two places:
My Bets: Located at the top of the Sports page or via your bet slip. This shows Open (active) and Settled (finished) bets.
Free Bet History: Located under the Sports Bonus section, in the Menu. Here you can filter by date to see active and past bonuses.
Can I cancel my bet?
No. Once a bet has been confirmed and accepted by our system, it cannot be cancelled or changed. Please always double-check your stake and selections before hitting the confirm button.
Why can’t I place a bet?
If your bet is being rejected, check the following:
Suspended Market: The event may have started, or something significant (like a goal or penalty) just happened, causing a temporary freeze.
Connection Issues: Your internet connection may be unstable.
Bonus Restrictions: You may be trying to use a bonus on a market that isn't eligible.
Limits: You may have exceeded the maximum stake for that event.
Troubleshooting Steps: If you suspect a technical error:
Clear your browser cache and cookies.
Try a different browser (we recommend Chrome).
Log out and log back in.
Why did the odds change when I placed a bet?
Sports odds are dynamic. In Live Betting, odds change second-by-second.
If the odds change while you are placing the bet, there is a short delay.
You will usually see a prompt asking you to Accept New Odds. The bet will not be placed unless you confirm this new price.
Can I use the same balance for Casino and Sports?
Yes. Your Real Money balance is shared and can be used across the entire site.
Note on Bonuses: Bonuses funds are usually separated. A Casino Bonus cannot be used on Sports, and vice versa. Winnings from bonuses only move to your real money balance once wagering requirements are met.