Can I reopen my account after it has been closed?
Whether your account can be reopened depends on the reason it was closed. Some closures are temporary and reopen automatically, some require you to contact us, and some are permanent. The sections below explain what applies to your situation.
My account was closed using Self-Exclusion. Can I reopen it?
Self-Exclusion is a longer, stricter form of account closure. The options available to you depend on whether your exclusion period has ended.
If your exclusion period has not yet ended: If the selected closure period has not passed, you can request your account be reopened and this will be raised to our specialist team.
If your exclusion period has ended: Your account will automatically reopen once the period has elapsed.
Can I reopen my account before my Time-Out period has ended?
If the selected closure period has not passed, you can request your account be reopened and this will be raised to our specialist team.
My Self-Exclusion was set to indefinite. Can my account ever be reopened?
You can request a review. Your request will be assessed by our specialist team, who will ask you a number of questions to understand your current situation before making a decision. Please note that standard support agents cannot make the final decision on indefinitely closed accounts — this rests with the specialist review team.
My account was closed for a reason other than Self-Exclusion. Can I reopen it?
If your account was closed for reasons such as personal request, dissatisfaction, or inactivity, you can request a review. We will confirm whether the account is eligible to reopen and guide you through any steps required.
I requested a permanent closure. Can my account be reopened?
Permanently closed accounts are not reopened as standard. However, if you originally requested the permanent closure yourself, you can request a formal review with the relevant team. Please note that the outcome of this review is final and cannot be challenged through standard support.
If your account was permanently closed by our team rather than at your own request, the closure is absolute and the account will not be reopened.
My account has been inactive for a long time. Can I reopen it?
Accounts that have been inactive for 12 or more months are classified as dormant and cannot be reopened through standard customer support. You can request a review, which will be raised to the relevant department.
Please also be aware that if your dormant account held a remaining balance at the time it was closed, a monthly inactivity fee may have been applied. Further details on this can be provided on request.
What should I do if I am struggling with my gambling?
If you are concerned about your gambling habits, we strongly encourage you to make use of the responsible gaming tools available in your account. You can find these by going to Menu → Gaming Limits, where you can set a Time-Out or Self-Exclusion at any time. If you change your mind during the cooling-off period after requesting reopening, you can request that your account remain closed.
If you would like further support, our Responsible Gaming page has resources available.